Get Help
What to do if you are homeless, at risk of losing your home - or concerned about someone who is sleeping rough.
If living on the streets of Cardiff – contact…
- Cardiff Council’s Rough Sleeping team
- StreetLink
- Text ‘REALCHANGE’ to 80800 – giving details of the person’s location or by
- Email Hanr.outreach@cardiff.gov.uk.
Anyone in need of food, shelter, warmth or a safe space can visit our Day Centre in Hansen Street. It’s open daily from 8.30am until 6pm.
If at risk of becoming homeless, or have recently lost your home, please contact the Housing Options Team on 029 2087 3141 or speak to someone at your local hub.
Our centre is for adults only and emergency beds are allocated on referral to us. If pregnant, or have children, contact Cardiff Council.
If you live elsewhere in Wales please get in touch with your local council.
You can support our work by donating £3 a month.
Concerned about Someone who is Missing
South Wales Police notifies us of people who have been reported missing and may be in the Cardiff area. If the individual is in contact with us, we will make them aware that someone is concerned for them.
Where possible, we encourage clients to keep in contact, or get back in touch, with family and friends. However, it has to be their decision and not one we can make on their behalf.
This is why we cannot confirm or deny that someone is in touch with us, or using our services. We appreciate that this is very upsetting for family and friends, however, we have to abide by their wishes and maintain client confidentiality.
If you believe someone is using our services, or visiting our centre, you can write to them care of us. Our address is on our Contact Page. While we will pass on any post, we are unable to reply, confirm or deny that they have received it.