FAQs
Emergency bed spaces are free. They are allocated by Cardiff Council between 9am and 5pm, Monday to Friday. Outside these hours, the council can be contacted on 029 20 873141 or by emailing us at emergencyreferrals@huggard.org.uk.
Clients living in our hostels and supported living accommodation pay a small amount for utilities. The remainder is covered by housing benefit.
There is no charge for anyone accessing any of our services.
Breakfast is free, lunch is £2 for those able to pay, otherwise there is no charge.
It is not for us to tell you what to do – like you; we want to do our best.
However…
- By handing over money or food, you could unintentionally give people, who are sleeping rough, an incentive to remain on the streets. Sadly some have been exploited by drug dealers and beg to pay for their drug dependency. A number of studies have shown that begging is predominantly to fund drug purchases.
- Also, at busy times of the year, it is not unknown for others, who are not homeless, to cash-in on the generosity of the public. Most people who need a bed are housed in some capacity.
It is entirely your decision. We only ask that you consider making a donation to a charity or organisation like ourselves, which can provide the professional and ongoing support which people sleeping rough need to get them off the streets for good. . To support our work you can donate here.
- We do, however, ask you NOT to distribute tents and sleeping bags. We want to support people into their own home and a tent is never the solution. As well…
- People are vulnerable in tents to attack.
- They are less likely to engage with Outreach workers.
- As well, no one may know if they are unwell or in need of urgent medical assistance.
As we explained, people who sleep rough don’t do so out of choice. Our specialist teams provide a range of support services and you can read about what we do and why here.
Yes, we work in partnership with Cardiff Council, the NHS, South Wales Police and other agencies involved in the homeless sector.